Refund policy

Return & Refund Policy

Last Updated: October 24, 2026

At Harrington Boutique, your satisfaction is important to us. We want you to shop with confidence, which is why we offer a clear and straightforward return and refund process.

1. 30-Day Return Policy

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

  • Be unworn, unused, and in their original condition.

  • Have all original tags attached, where applicable.

  • Be returned with their original packaging, where reasonably possible.

  • Include proof of purchase or an order number.

Shoes may be tried on indoors but must not show signs of outdoor wear.

To request a return, please contact us within 30 days of receiving your order.

2. How to Request a Return

To initiate a return, please email info@harringtonboutique.com with the following information:

  • Your order number

  • The product you wish to return

  • The reason for your return

Our customer service team will provide return instructions.

Once your return has been authorized, please ship your item within 14 days, unless applicable law provides otherwise.

We recommend contacting us before shipping your return to avoid unnecessary delays.

3. Return Shipping Address

Please send authorized returns to:

Recipient: Wu Xi

Address: Building 4, 4th Floor, 58 Baiye Road

City: Dongguan

Province: Guangdong

Postal Code: 523000

Country: China

Phone: +86 193 2902 1556

Important: Our return destination is located in China. Customers returning items from the United States or other countries will need to arrange international return shipping.

Please use a trackable shipping method and retain your shipping receipt until your refund has been processed.

The address above is our return destination and is separate from our registered business address in the Netherlands.

4. Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, including:

  • Ordering an incorrect size

  • Changing your mind

  • Personal preference

  • No longer wanting the item

Return shipping costs are not covered by Harrington Boutique for these reasons.

Because returns are shipped internationally to China, the shipping cost may be higher than a domestic return. The exact amount depends on the shipping carrier, package size, weight, and destination.

We do not charge restocking fees.

If you receive a damaged, defective, or incorrect item, please contact us before returning it. We will arrange an appropriate resolution and cover necessary return shipping costs where applicable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at info@harringtonboutique.com.

Please include:

  • Your order number

  • A description of the issue

  • Photographs of the item, if available

We will review your request and arrange a replacement, refund, or another appropriate solution.

You will not be required to pay necessary return shipping costs resulting from our error or a defective product.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you by email.

If your return is approved:

  • Refunds are issued to your original payment method.

  • We aim to process refunds within 5 business days after receiving and inspecting the return.

  • Depending on your payment provider, an additional 5–10 business days may be needed for the refund to appear in your account.

For standard change-of-mind returns, original shipping charges are generally non-refundable unless applicable law requires otherwise.

Where statutory withdrawal rights apply, we will follow the legally required refund amounts and deadlines, including any required reimbursement of standard outbound delivery charges.

7. Exchanges

If you need a different size or color, please contact us at info@harringtonboutique.com.

Exchanges are subject to availability.

If a direct exchange is not possible, you may return an eligible item and place a new order.

For standard size or preference-related exchanges, customers are responsible for applicable return shipping costs.

8. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by applicable law, including:

  • Certain intimate or personal hygiene products that are sealed for hygiene protection and have been unsealed after delivery

  • Gift cards

  • Personalized or custom-made items

  • Items clearly identified as final sale before purchase, where legally permitted

These restrictions do not affect your statutory rights concerning defective, damaged, or incorrectly supplied products.

9. Order Cancellations

If you wish to cancel or modify your order, please contact us as soon as possible at info@harringtonboutique.com.

We will do our best to accommodate changes before your order is shipped.

Once an order has been dispatched, cancellation may no longer be possible through our standard order process. However, eligible products can still be returned under this policy.

Applicable statutory cancellation and withdrawal rights remain unaffected.

10. Additional Consumer Rights

Nothing in this policy limits or excludes mandatory consumer rights under applicable law.

Where EU or EEA statutory withdrawal rights apply, customers generally have 14 days after delivery to notify us of their decision to withdraw and a further 14 days to return the goods.

Customers are responsible for the direct cost of standard withdrawal returns where legally permitted and disclosed before purchase.

Statutory refunds will be made within the legally required period. Where permitted, we may withhold reimbursement until the goods are received or evidence of return shipment is provided.

11. Contact Information

For questions regarding returns, exchanges, cancellations, or refunds, please contact our customer service team.

Store Name: Harrington Boutique

Registered Business Name: Dauvillier verkoop

Chamber of Commerce (KvK): 80972373

VAT Identification Number: NL003089422B34

Email: info@harringtonboutique.com

Registered Business Address:

Linnaeuslaan 96

4102 KT Culemborg

Netherlands

Customer Service Hours:

Monday – Sunday: 8:00 AM – 5:00 PM (Eastern Time – ET)

We aim to respond to customer inquiries within 24 hours.