General terms and conditions

Article 1 – Definitions

In these Circumstances applies the following Definitions :

Right of withdrawal : the period within which The consumer can do sports be right of withdrawal ;

Consumer : the natural person who does not act in the exercise of a profession or an activity that involves a distance contract with dealers ;

Day: calendar day;

Term contract : a distance contract regarding a range of products and / or Services where delivery and / or the purchase obligation is spread over time ;

Permanently Data carrier : any means that does this The possible before the consumer or the dealer to store information corrected personally to him in a way that allows Future Advice And unchanged reproduction of the stored data Information .

Right of withdrawal : the option of withdrawal by the consumer the distance contract within the reflection period ;

Entrepreneur : the Physical or legal entity offering products and / or services at a distance from the consumer ;

Distance contract : an agreement containing a contract the framework of a system for distance selling of products organised by the trader and / or Services , exclusively one or is used more Technologies for long-distance communication up to and with the agreement Diploma .

Remote communication technology : means that can be used to enter Contracts without consumers And dealers located be in the same room at the same time

Normal Conditions And Conditions : the current generally Conditions And Conditions for the dealer .

Article 2 – Identity of the trader

On request

Article 3 – Application

This generally Conditions applies before any Offer from the dealer And for all distance contracts And orders completed between the dealer And the consumer .

Entered into the text of this will before the distance contract generally Conditions Be Completed accessible before the consumer . If that 's not fair possible , it will before the conclusion of the distance contract Be stated that the General Conditions And Conditions are visible to the dealer and will remain so then free shipping as soon as possible To Inquiry out of the consumer .

If the distance contract will be received electronically, the text for these can generally conditions , regardless of The previous Section and before the conclusion of the distance contract accessible electronically before the consumer on such so that the consumer can store it easily and permanently disk . If that 's not fair possible , it will Be stated before the distance contract entered where the General​ conditions are recognizable electronically and that they remain sent electronically free of charge or To other Behavior To the consumer Inquiry .

If in addition to these generally Conditions Also applies particularly product or​ Terms of Use , find other and third section accordingly application and in case of conflict generally conditions that the consumer can achieve always Support himself to the relevant the arrangement which is most favourable to him .

If one or more provisions in these generally conditions for everyone time are invalid or be completely abolished or The agreement remains partially valid , the rest remains valid And this applicable conditions and the data subject The provision will take place immediately replaced from each other agreement with a provision that reads as follows close To The as original as possible

situations that are not regulated therein generally conditions , must judged “in spirit ” by it generally Conditions .

Any uncertainty about the interpretation or the content of one or more provisions in our Conditions And Conditions Bowl are interpreted “in the spirit ” of these generally Conditions .

Article 4 – The offer

If an offer is limited validity period or is finished conditional , this will Be expressly stated in the offer .

The offer is without Obligation . The dealer has the right to change And adjust the offer .

The offer contains a complete And precise Description of the products and / or services offered . The description is sufficient In detail​ The consumer can easily assess the offer . If the dealer Based on pictures , these are true representation of the persons offered products and / or Services . Obviously Mistake or Defects in the offer are not binding for the dealer .

All images and The information in the offer is indicative and cannot give reason for the compensation or termination of the contract .

Pictures of products are true representation of the persons offered Products . The dealer cannot guarantee that the colors shown match Answer exactly on the products real Colors .

Every Offer contains information​ it is clear before the consumer , the right And obligations associated with it with Accept the offer . The applies particularly for :

the price , exclusive customs clearance costs And Import VAT . This additionally Costs will be before Customers The invoice And Risk . Postal and / or The courier service uses the special offer arrangement for postal and courier shipments regarding imports. The arrangement applies if the goods is imported into the EU country that is the country of destination is also the case here cases . By post and / or courier service fees VAT ( regardless of whether happened together with customs duties ) at the recipient of the goods ;

any shipping costs ;

the way in which the agreement remains in place entered and the necessary steps to do so ;

to the right of withdrawal applies or not

Payment method , delivery and fulfillment of the agreement ;

the deadline for accepting the offer or the deadline within what the dealer guarantees the price ;

the amount of the tariff before remote communication , if the costs use of remote communication technology is calculated To other basis than the usual basic tariff before The needed means of communication ;

whether the agreement after entering and upon confirmation​​​​ fall as it can be consulted by the consumer ;

the way in which The consumer can check the data he has entered as part of the contract in advance contain the agreement , and if desired restore them ;

all other language , on which the agreement in addition to Dutch can be entered in ;

the rules of conduct to which the trader has committed himself say , and How the consumer can read this rules of conduct electronically ; And

the minimum duration of the distance contract in the case of a long-term contract agreement .

Optional : available Sizes , colors , material type .

Article 5 – The Agreement

The deal entered into , with subject to the provisions of point 4 The time when the consumer accepted the offer And complies with the requirements Conditions .

If the consumer has accepted the offer electronically , confirmed the contractor immediately after receipt of the acceptance of the offer electronically . So for a long time If the consent is not confirmed by the entrepreneur , the consumer can finish the agreement .

If the agreement will be received electronically, the entrepreneur Take appropriate technical measures And organizationally Measures to ensure electronically Transmission of data and ensure a safe web environment . If the consumer can pay electronically, the entrepreneur Take appropriate safety precautions .

The entrepreneur can – within the legislation framework – check whether the consumer can meet his payment obligations and all conditions And Factors that are important for a responsible person Conclusion of the distance contract . If the entrepreneur To background to this The investigation has good reasons not to proceed He has the agreement Right to refuse an order or Inquiry with justification or to determine particularly Conditions before the execution .

The entrepreneur sends the following information for the consumer with the product or the service either in writing or in a certain way , so it can be saved by the consumer on an available Behavior on a durable medium:

• the address of the entrepreneur office where The consumer can contact himself with complaints;
• the conditions before And the way in which The consumer can do sports the right of withdrawal or a clarification Declaration on the exclusion of the right of withdrawal ;
• the information on guarantees And available customer service ;
• the information in Article 4 paragraph 3, in these conditions, unless The entrepreneur has already given this information for the consumer before the agreement Diploma ;
• the conditions for termination of the contract if The agreement has a term To more than a year or is unlimited in time .

From standing transaction applies the provisions contained therein previous Section for first delivery only .

Everyone agreement will be received under suspensive Conditions with Consideration of sufficient availability of those affected products .

Article 6 – Right of withdrawal

From Purchasing products, the consumer has probability finish the agreement without specification Reasons within 14 days. The cooling phase begins the following day the receipt of the product by the consumer or a designated representative To in advance by the consumer And announced the entrepreneur .

During the cooling-off period , the consumer treat the product And the packaging carefully . He just wants to pack the product out of or use that in it extent , it is necessary to assess whether he​ want to keep the product . If He trainee be Right of withdrawal , return He the product to the entrepreneur with everything included Accesories and if​ it is reasonable possible - in original condition and appropriate packaging with reasonable and clear instructions out of the entrepreneur .

If the consumer want to use take care​ Right of withdrawal exists for him obliged to provide information to inform the entrepreneur of this within 14 days the receipt of the product . The consumer Bowl register The in written form or by email. After the consumer has indicated that he wants to train be right of withdrawal The customer returns the product within 14 days. The consumer Bowl prove that the delivered goods have been returned in good time , for example Example by proof of delivery .

If The customer has not indicated that he wants to train be right of withdrawal or not returned If the goods are handed over to the entrepreneur before the expiry of the periods specified in points 2 and 3 , the purchase is deemed to have taken place .

Article 7 – Costs in case of cancellation

If the consumer make use of it Right of withdrawal applies the consumer the costs from Return of products .

If If the consumer has paid an amount , he will refund it the entrepreneur The Crowd fastest possible , but no later than 14 days thereafter the termination . The assumes that the product has already been received was left by the online retailer or can be presented conclusive proof of completeness return .

Article 8 – Exclusion of the right of withdrawal

The entrepreneur can exclude the consumer right of withdrawal before products described in points 2 and 3. The exception out of the right of withdrawal only applies if the entrepreneur clearly stated this in the offer , in every well ahead of the agreement became received .

An exclusion of the right of withdrawal is only possible before Products :

• which is created by the entrepreneur according to the consumer 's specifications specifications ;
• which are clearly of a personal nature ;
• there further because of their nature cannot be returned ;
• this can get worse or Old fast ;
• If The price depends fluctuations To The financially market over which the entrepreneur has no influence An ;
• for individual newspapers and magazines;
• before sound and​ video recordings And Computer programs where the consumer has committed an infringement the seal ;
• before hygiene products , where the consumer has committed an infringement the seal .

An exclusion of the right of withdrawal is only possible before Services :

• concerning accommodation , transport, gastronomy or Leisure activities that are a must is carried out on a specific date or for a specific period of time;
• when delivery has begun with the consumer express approval before the cooling-off period has expired ;
• concerning bet And lotteries .

Article 9 – The Price

During the period of validity stated in the offer, the prices apply on the offered products and / or Services are not retained increased , unless the price changes are due to changes in VAT rates .

In contrast to the above Section the company can Offer products or services with variables Prices if​ Prices are subject to fluctuations To the financial market , over which the company has no influence To the​ dependence on fluctuations And The Fact that possibly informed The prices are guidelines The prices are shown in the offer .

price increases within 3 months after the agreement The conclusion is only permitted if they are due legal provisions or provisions .

price increases from 3 months after the agreement Access is only permitted if The company has stated The And :

• they are due legal provisions or regulations ; or
• The consumer has the right to terminate the agreement from the day when the price increase comes into force .

The offer To products or services specified prices contains VAT .

Article 10 – Compliance And guarantee

The company guarantees that the products and / or the services corresponds the agreement , the specified specifications , appropriate durability requirements​ and / or user-friendliness as well as the applicable legal provisions and / or public which rules apply To the date before the agreement Conclusion . If It is agreed to guarantee the company also that the product is suitable for purposes other than normal use .

A guarantee out of the company , the producer or the importer the legal regulations remain unaffected right And Claims that the consumer can assert applicable to The company pursuant to the agreement .

Article 11 – Delivery and Performance

The company will exclude largest possible Care from Receipt And execution of orders To products .

The delivery address is the address that the consumer has communicated to the company .

With taking into account what is laid down in Article 4 of these provisions generally Conditions, the company carry out approved orders promptly , but no later than within 30 days, unless The consumer has accepted a longer period Delivery time . If the delivery is delayed , or if an order can only be fulfilled In part, the consumer will do it Be informed about it no later than 30 days after placing the order . You have seen it Autumn has brought the consumer right to termination the agreement without Cost and is entitled to any Compensation .

In the event of termination , previous Section , Refunds the company the sum paid by the consumer fastest possible And at the latest within 14 days thereafter the termination .

Upon delivery of an ordered product product shows say to be impossible, the company will do that make a sensible one effort to provide a replacement product . Upon delivery it will be clear Be stated that a replacement product will be delivered . In the case of replacement products, the right of withdrawal cannot be excluded . The costs from possibly return is held by the company .

The risk before Damage and / or loss of products is the responsibility of the company until the time of delivery to the consumer or one on in advance set And announced representative , unless other is expressly agreed .

Article 12 – Duration of transactions : duration , termination And extension

termination

The consumer can terminate a concluded contract for an indefinite period and including Regular delivery of products ( including electricity ) or Services for everyone Time with compliance with the agreements termination rules and a notice period To a maximum of one month .

The consumer can terminate a concluded contract for a specific period of time and including Regular delivery of products ( including electricity ) or Services for everyone Time against the end of the specified period, med compliance with the agreements termination rules and a notice period To at least one month .

The consumer can revoke the above- mentioned agreements Section :

• to anyone Time and is not limited to termination at a certain point in time or for a specific period of time;
• the least finish To The same as they were received from him;
• always finish with The same notice period set by the company before himself even .

extension

An agreement that was made for a specific period of time and including regular delivery of products or Services , can not be tacitly be extended or be renewed for a certain period of time.

Despite it less can be a concluded agreement for a specific period of time and including Regular delivery of daily newspapers , newspapers And weekly magazines And magazines , tacitly be extended for a fixed period of up to three years months if​ The consumer can terminate The expanded agreement with a notice period To a maximum of one month .

An agreement that was made for a fixed period and including regular delivery of products or Services can only be extended tacitly To indefinite time when​ the consumer to anyone Time can end with a notice period To maximum of one month and a notice period To maximum three months if​ the agreement contains Regular , but less than once a month , delivery of daily newspapers , newspapers And weekly magazines And magazines .

A limited time Agreement on the regular delivery of daily newspapers , newspapers And weekly magazines And Magazines for introductory purposes ( trial or introductory subscription ) will not be continued tacitly And be terminated automatically after try - or the introductory phase .

Length of time

If an agreement has a term To longer than one year, the consumer can finish not to pass the agreement on to anyone Time after one year with a notice period To maximum of one month , unless appropriateness And justice Opposite himself termination before the expiry of the agreed period Duration .

Article 13 – Payment

Unless Unless otherwise agreed, the amounts to be paid by the consumer owed will be paid within 7 working days after the reference period The work referred to in Article 6.1 has begun . In contracts for the provision of a service begins this period after the consumer has started receiving​ Confirmation To the agreement .

The consumer is obliged to immediately report any Inaccuracies in the payment information provided or communicated to the entrepreneur .

In case of non-payment of The consumer side is the entrepreneur entitled to​ reservation of the right restrictions to calculate the appropriate costs that were reported the consumer To in advance .

Article 14 – Complaints procedure

Complaints about the implementation of the agreement Bowl submitted completely forever And clear notified to the employer within 7 days after the consumer has discovered this the deficiencies .

Complaints are submitted to the employer answered within 14 days​​ the date before the reception . If a complaint requires predictability longer processing time , answers iv Work within 14 days with a receipt before the reception and an indication of which year it is The consumer can expect another detailed Answer .

If the complaint cannot be resolved after each other agreement , a dispute arises which is subject to the dispute resolution procedure .

A complaint does not terminate the contractor's contract obligations , unless the entrepreneur in written form informed others .

If a complaint exist Justified by the Entrepreneur, the Entrepreneur will do so after own Selection substitute or We will repair the delivered products free of charge.

Article 15 – Dispute settlement agreements

 between the entrepreneur And the consumer , such as this generally Conditions applies because , is exclusively subject to Dutch Law . Also although the consumer lives abroad .